Privacy Policy
At Avibhav, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
When you interact with our website, we may collect:
- Personal details such as your name, email address, phone number, and shipping/billing address.
- Payment information to process your orders (we do not store sensitive payment details; they are handled securely by our payment partners).
- Usage data such as IP address, browser type, and pages visited, to help us improve our website.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you regarding your purchases, updates, or support requests.
- Improve our website, products, and customer experience.
- Send promotional emails or offers (only if you have opted in).
3. Sharing of Information
- We do not sell, trade, or rent your personal information to third parties.
- Information may be shared with trusted service providers (like courier partners, payment gateways, or IT support) strictly for order fulfillment and website operations.
- We may disclose information if required by law or legal process.
4. Data Security
- We take reasonable precautions to protect your personal data from unauthorized access, misuse, or loss.
- However, no online data transmission can be guaranteed to be 100% secure. By using our website, you acknowledge this risk.
5. Cookies
- Our website may use cookies to enhance your browsing experience, remember preferences, and analyze site traffic.
- You can disable cookies in your browser settings, but some website features may not function properly.
6. Your Rights
- Access and update your personal information.
- Request deletion of your data (subject to legal and business obligations).
- Opt out of marketing communications at any time.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of such websites. Please review their policies before sharing any personal data.
8. Business & Tax Information
As a registered business under Indian law, Avibhav complies with all applicable tax regulations.
- Legal Name: Neha Upadhyay
- Trade Name: Bhavyam Formation
- GSTIN: 08AHKPU3396G1ZQn
- Business Type: Proprietorship
- Registered State: Rajasthan, India
Orders are processed within 2–4 business days after payment.
Delivery usually takes 5–10 business days depending on location.
Shipping charges (if any) are shown at checkout.
Delays due to courier issues or unforeseen events are beyond our control, but we’ll help you track your package.
Please ensure your shipping address is correct; Avibhav is not responsible for non-delivery due to wrong details.
We take great care in delivering our products and ensure they meet the highest quality standards. As a policy, we do not offer returns on products that are delivered in perfect condition as per the order placed.
However, if the product is damaged, defective, or does not match the one you ordered, you may request an exchange. Please contact us via the WhatsApp chat on our website and provide the details within 24 hours of delivery. Alternatively, you can email us at hello@avibhav.com within the same timeframe. We will be happy to assist you and resolve the issue.
Terms and Conditions
Welcome to Avibhav. By shopping with us, you agree to the following terms and conditions. Please read them carefully before placing your order.
1. Products
When you interact with our website, we may collect:
- All our products are handcrafted, which means slight variations in color, shape, or finish may occur. These natural differences are part of the uniqueness of handmade products and are not considered defects.
- Product descriptions and images are provided for reference; actual items may vary slightly.
2. Orders & Payments
- Orders are confirmed only after full payment is received.
- Prices displayed on our website are inclusive/exclusive of applicable taxes (as shown at checkout).
- Payments can be made via [insert your payment methods – e.g., UPI, Credit/Debit Cards, Net Banking].
3. Shipping & Delivery
- We take great care in packaging and dispatching your orders safely.
- Delivery timelines may vary depending on your location. Delays caused by courier partners or unforeseen circumstances are beyond our control.
- Any applicable shipping charges will be displayed at checkout.
4. Exchanges
- We do not offer returns. However, exchanges are available if:
- The product is damaged or defective on delivery.
- The product received does not match the order placed.
- To request an exchange, please contact us via WhatsApp (available on our website) or email hello@avibhav.com within 24 hours of delivery, along with photos/videos of the issue.
- Products must be unused and in their original packaging for an exchange to be processed.
- Customized or personalized products are non-exchangeable, unless damaged or defective upon delivery
5. Cancellations
- Orders can be cancelled within [X hours,] of placement if they have not been shipped
- Once shipped, cancellations are not possible
6. Product Usage & Liability
- Please use our products responsibly. Candles must always be handled with care: keep away from children, pets, and flammable objects.
- Avibhav is not responsible for damages or accidents caused by misuse of products
7. Intellectual Property
- All product designs, images, logos, and content on this website belong to Avibhav
- Copying, reproducing, or using our content without permission is prohibited.
8. Governing Law
- These Terms & Conditions are governed by the laws of India
- Any disputes will be subject to the jurisdiction of the courts in [Your City/State].
At Avibhav, all our products are handcrafted with care. As a policy, we do not offer refunds once an order has been successfully delivered in perfect condition as per your order.
Refunds will only be issued in the following cases:
- If your order is cancelled before dispatch (within the allowed cancellation window).
- If the product is out of stock or unavailable after purchase
- If you have received a damaged, defective, or incorrect item and an exchange is not possible
For such cases, please contact us within 24 hours of delivery via WhatsApp (available on our website) or email us at hello@avibhav.com with your order details and proof (photos/videos).
Once approved, your refund will be processed to your original payment method within [7–10 business days].
